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Terms and Conditions for the Supply of Services

Internet Services Group Pty Ltd
Suite 309, 89 High Street,
Kew Vic 3101, Australia

Internet Services Group Pty Limited trading is herein referred to as "ISG".

1. Definitions

a) ISG includes its employees and directors.
b) The "Agreement" means Terms and Conditions and the details on the Application for an account.
c) The "Customer" means the person(s) or company identified as the customer on the application for an account.
d) The "Service" means the computing and communication service, including but not limited to: web hosting, domain registration, server hosting and SSL certificates.
e) The "Users" refers to the Customer's employees, agents, affiliates and customers.

ISG retains the right to refuse service to anyone at any time.

2. Application and Variation of these Terms

These terms and conditions are the terms on which ISG provides the Service to the customers, modified only by any written variation between ISG and the Customers in any particular case. The terms so modified constitute the agreement in its entirety and supersede all prior agreements (excluding specific term contracts and contracts with Service Level Agreements.) ISG may modify these terms, the pricing structure for the Service (excluding term contracts) and the operation of the Service by notice to (the last email address provided to ISG by) the Customer.
The Customer is required to keep their contact details with ISG current.

3. Charges

Our prices are stated in Australian dollars and exclude GST.

The Service is a subscription service payable in advance. The Customer must pay for all services by the due date. A discount may be available when prepaying for multiple months and will be advertised when subscribing to the Service. If the Customer chooses to pay by credit card, the details the card will be stored and used for processing future payments (except in the case where a one-off payment is made by the Customer.) Upon request, the card will be removed from the ISG billing system.

Payments can be made by Cheque, Direct Credit, Visa, Mastercard, American Express and Diners. Direct Debit is available on some services. Cash will not be accepted as a payment method. The Customer must pay for all service data charges and other amounts incurred by the Customer or users or incurred as a result of any use of the Customer Password (whether authorised or not) in accordance with the billing option selected. In addition, the Customer may be liable for all charges and expenses incurred by ISG resulting from any security breach or attack or customer error that involves Customer hardware, software, or network configuration, including IP addresses.

4. Customer Costs

In addition the Customer must provide and pay for the installation and use of all equipment needed to access the Service at their own cost.

5. Payment of Accounts

Invoices are sent by email to the last email address provided to ISG by the Customer. It is the customer's responsibility to keep all contact details up-to-date.

a) Payment for all service is due upon the invoice due date. The Customer must pay all amounts billed in accordance with the billing option selected by the Customer. Any questions regarding the charges on an account must be addressed within 30 days of the billing date. Changes to the monthly account part way through a month are permitted with a $10 administration fee and a resetting of the billing date. Where a charge is in dispute the Customer may withhold the disputed portion whilst it is investigated but non-disputed charges may not be withheld.

b) No credit terms are given.

c) Accounts with an overdue balance may be suspended without further warning and a $10.00 suspension fee will automatically be applied to a suspended account more than 15 days overdue. Suspended accounts may not be altered or closed until full payment is received.

d) Suspended accounts may be sent to ISG's debt collection agency without further notice. Any expenses incurred in the recovery of debt, including but not limited to legal and debt collection costs, shall be payable by the Customer.

ISG will endeavour to notify by email where an account is overdue and facing suspension, however no responsibility is accepted for the successful receipt of email messages.

6. Security Deposit

ISG may require the payment of a security deposit before providing, or as a condition of continuing the Service, and may use the security deposit to meet any costs, loss or liability incurred by the Customer. When the Customer has fully performed his or her obligations, ISG shall return the outstanding balance of the security deposit, without interest.

7. Credit Checks Privacy Consent

The Customer consents to ISG obtaining credit reports and information containing personal information (as well as information concerning commercial credit worthiness and activities) for the purpose of assessment by ISG of an application for credit (whether commercial or personal) or for the purpose of the collection of payments that are overdue.

8. Privacy

ISG will not reveal, sell, or in any way divulge information about the Customer or the Internet usage of the Customer to any individual, business, marketing, or research group without prior consent of the customer or without legal warrant. Upon termination of your account, ISG will destroy any files or any service assigned to your account.

9. Publication at Customer's Risk

The Customer accepts responsibility for all information and material issued by the Customer over the Service, and indemnifies ISG against any liability in relation thereto. In particular the Customer undertakes that it shall not publish, distribute or issue any information that is illegal, including defamatory or copyrighted materials. The Customer also acknowledges that ISG does not vet or approve, and therefore does not accept any liability for any information or material available through any service. To the full extent permitted by law the Customer accesses and uses such information and material at his or her own risk.

10. Provision of Service

ISG endeavours to provide continuous uninterrupted service at all times; however the Service provided to the Customer is not fault-free and relies on factors outside the control of ISG. The Service is provided to the Customer at such times and means as ISG decides.

11. Exclusion of Liability

Except as provided in clause 12 ISG is not liable to the Customer or any other person for:
a) any cost, loss or liability (including loss of profit or other consequential damage) arising from ISG's supply or failure or delay in supplying Service including as a result of our own negligence.
b) the content, context, or confidentiality of any communications made using the Service. ISG does not provide support for third party software, including software downloaded from the Internet.

12. Limitation of Liability

Except as provided below, all terms, warranties, undertakings, inducements and representations, written or verbal, express or implied, relating to the provision of any Service or goods are excluded and ISG will not be liable for any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) in respect of any Service inclusive of any software material hosted or designed by ISG. However, ISG's liability for any breach of such implied term or warranty will be limited at ISG's option in accordance with this clause or in any way permitted by the legislation.

13.Breaches

The Customer shall indemnify ISG against any loss (including any loss of profit) incurred by ISG as a result of any breach of the terms of any agreement with ISG including damages in respect of any period up to and including the date of actual termination (including termination under clause 16).

14. Indemnity

The Customer shall indemnify ISG against all claims, expenses, damages, loss of income or other liabilities arising directly or indirectly from using the Service.

15. Termination

Either party may terminate a non-fixed term agreement with written notice. Any balance owing on an account must be paid prior to closure. After reasonable notice is given ISG may terminate any agreement of the provision of any Service if:

a) the customer breaches any term of any agreement; or

b) ISG forms the opinion in good faith that the Customer is or may be insolvent.

All outstanding charges become immediately payable on giving of such notice and in no circumstances shall the Customer be entitled to any refund of payments made under this Agreement.

Upon the request of the Customer for termination or due to an ISG procedure, all customer data, email, back-ups and configurations will be deleted from our servers.

16. Refunds

a) Web Hosting services may be cancelled for a full refund by written notice within 14 days of sign-up.

b) Refunds after 14-days for early cancellation of web hosting will be paid less discounts applied for pre-payment.

c) No refunds can be provided for domain name registrations, renewals, transfers or SSL certificate services.

17. Suspension of Service

ISG may from time to time (without notice, for reasons other than non-payment, reasonable notice will be given when possible) suspend any Service or disconnect or deny the Customer access to any Service:

a) during any technical failure, modification or maintenance involved in the Service although ISG will endeavour to procure the resumption of the Services as reasonably practicable; or

b) if the Customer fails to comply with any agreement (including failure to pay charges due, having been notified of the overdue amount) until the breach (if capable of remedy) is remedied, or does, or allows to be done anything which in ISG's opinion may have the effect of jeopardising the operation of any service.

Not withstanding any suspension of any Service under this clause the Customer shall remain liable for all charges due through the period of suspension. An account that is suspended may not be altered or closed until full payment on any outstanding balance is received.

18. Information Received

Except as otherwise expressly permitted in writing, no person may reproduce, redistribute, retransmit, publish or otherwise transfer or exploit any information which they receive regarding the Service in any way which is to be used for purposes which are or could be competitive with the Service.

19. Assignment

The Customer cannot assign its rights under the agreement without the prior written consent of ISG. ISG may transfer our rights and responsibilities under this assignment to another party with 30 days' written notice to you.

20. Governing Law

This Agreement is governed by the laws of Australia and the parties submit to the jurisdiction of the Australian Courts.

21. Acceptable Use

Users of ISG are expected to adhere to all the policies of ISG, available in writing upon request.

The ISG servers may be used only for lawful purposes. Users may not use ISG's Network in order to transmit, distribute or store material (a) in violation of any applicable law, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or the privacy, publicity or other personal rights of others, or (c) that is obscene, threatening, abusive, hateful or otherwise defamatory.

Note: Pornography and sex-related merchandising are prohibited on all servers. This includes sites that may infer sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. In addition any site selling or promoting bulk email services is not allowed. Examples of non-acceptable content or links include: pirated software, hacker programs, warez sites, IRC bots and file archives (such as audio/video). We will be the sole arbiter as to what constitutes a violation of this provision.

22. Server Abuse

Any attempts to undermine or cause harm to a server is strictly prohibited.

23. Scripts

Customers are free to use any CGI/PHP/ASP (not an exhaustive list) Scripts provided with their account or add any additional ones they require. Any scripts deemed to be adversely affecting the server performance or the network integrity may be shut down without prior notice. Script sharing with Domains not hosted by ISG is not allowed.

23. (a) Scripts that are adversely affecting server performance may be stopped, reset or fixed by ISG staff at cost to the customer as an alternative to shutting down a web site. Labour will be charged up to $100 without prior authorization at ISGs discretion where it is deemed to be the less harmful option to the customer (e.g. shutting down a site late evening, where the customer may not be aware of the problem until the following day).

24. Background Running Programs

Background Daemons in general are prohibited. Virtual Private Servers (VPS) accounts are not prohibited from running Background Daemons.

25. Spam

ISG's servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames or mail bombs. Your Domain may not be referenced as originator, intermediary, or reply-to address in any of the above. We consider spam to include any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your Domain.
We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy.
As such, any violation will result in immediate deactivation of services without refund.

26. Client Content, Back-ups and Data Loss

ISG performs backups of Shared Hosting (Standard Hosting and Reseller Plans) content on a daily basis. ISG makes every effort to ensure that these back-ups are valid. ISG assumes no liability for any information published to any server including all customer web site content, related files, backup files, databases or mail belonging to any customer hosted at ISG. Back-up arrangements for client content for any frequency other than the standard backup frequency must be made by written contract and acceptance by ISG and any such contract will be subject to premium monthly charges. ISG does not back-up up any dedicated, co-located or Virtual Private Server ("VPS") without a written contract to do so and ISG assumes no responsibility for any content published to or stored on any dedicated server, co-located server or VPS. These servers are leased and maintained by the Customer and because the Customer has full control over all aspects of these servers, ISG assumes no liability in the operation or reliability of these servers other than hardware failure.
ISG assumes no liability for lost content if a hardware or system failure occurs and data maintained on the affected servers cannot be recovered from the most recent backups. Access to your own customer content is provided to the Customer at any time. It is the sole responsibility of the account owner to ensure that they maintain their own backup copy of any materials placed on ISG Servers, or of any database maintained on any server operated by ISG in the event ISG is unable to restore customer content from backup.

AT NO TIME SHALL ISG ASSUME ANY LIABILITY FOR LOST CUSTOMER CONTENT.

27. Resale of Services

Any Customer reselling ISG's Service agrees that:
a) there is no direct relationship between ISG and the Customer's Users;
b) the Customer will not refer their Users to ISG for support;
c) the Customer will ensure its Users understand who to contact for User support;
d) this agreement otherwise also applies to the Customer's Users.

28. IP Addresses

ISG maintains control and any ownership of any and all IP numbers and addresses that may be assigned to the Customer and reserves the right to change or remove any and all IP numbers and addresses.

28. Notices

All notices under this agreement shall be given to the last known e-mail address of the Customer, either the address on the Application or as advised by the Customer to ISG at any time after the Customer enters into this agreement. The Customer shall ensure that it keeps ISG informed of the current and active e-mail address of the Customer.

The following terms and conditions apply to domain registrations and transfers.

1. The Registrar's Obligations

We agree that we will:

1.1 comply with all relevant registry policies and accurately represent these to you;

1.2 disclose accurately and completely all our terms and conditions associated with your use of our services to register and maintain a domain name sought to be used by you, including price and billing information;

1.3 comply with your lawful directions in a diligent and timely manner regarding your .nz domain name, (for example, registration, cancellation, amendment, deletion, and associated technical support and billing);

1.4 process any new .nz domain name registrations with the registry within 4 hours from the time we receive all the information required to complete a registration if it is within our advertised business hours of 8:30am - 5:30pm Monday-Friday, and otherwise within 72 hours;

1.5 notify you of the registration of your domain name(s), including the details of: the domain name, your contact details, our contact details, the registration period, the unique authentication ID for your domain name and your obligations as a registrant;

1.6 arrange for correction of any error in the information in the register about any domain name registered to you when requested;

1.7 provide to you, or to someone we reasonably believe to be acting on your behalf, the unique authentication ID for your domain name when requested and for no charge;

1.8 use your personal information only as authorised by you;

1.9 take all reasonable steps to safeguard and protect all information about you stored in our databases and system(s);

1.10 comply with any order of any authority having jurisdiction regarding any domain name registered to you;

1.11 use our best endeavours to deal with any complaints you may have about the services we provide for you.

2. The Registrant’s Obligations

You agree that you will:

2.1 comply with relevant registry policies. You agree that you have read and understood the current policies;

2.2 make sure all information you give us is accurate and complete, keep us informed of changes to any information you give us, and that you have the authority to enter into this agreement;

2.3 keep the unique authentication ID for your domain name and any other security information that we give to you confidential, safe and secure;

2.4 satisfy yourself that your use of a domain name will not infringe anybody’s intellectual property rights and protect us, and everybody we are in any business relationship with to provide services to you, from any such claim;

2.5 ensure that you only use our services for a lawful purpose;

2.6 ensure that the use of any domain name registered to you does not interfere with other users of the Internet;

2.7 ensure that any order of any authority having jurisdiction regarding any domain name registered to you is complied with;

2.8 protect us, and everybody we have a business relationship with, against any legal action taken against us because of the receipt or use of our services by you or someone you are responsible for, including reliance by us or anybody we have a business relationship with, on information supplied by you.

Duties of Other Persons

2.9 You agree to make sure everyone you are responsible for or who uses a domain name registered to you also meets the above duties.

3. Registration of a Domain Name
When a domain name is registered to you, or in your name as directed by you, then you agree:

3.1 that the following information becomes available to any member of the public:
- your name,
- your contact details and
- the domain name, its commencement and expiry dates and addresses/details of the name servers for it, and our name.

3.2 the domain name is registered in your name only because no other person has it according to the records of the register; and

3.3 neither we nor anybody else is representing anything else to anybody regarding that domain name. The entry of a domain name in the "who is" database shall not be taken as evidence of
anything other than such registration; and

3.4 that you protect us and everybody we have a business relationship with to provide services to you, from any claim arising out of the domain name being registered in your name or as you
direct.

4. Register is the Record
For all purposes the details shown in the register shall be treated as correct and the authoritative record.

5. Payment of Fees
5.1 You agree to pay for the services we provide for you.

5.2 If you transfer a domain name registered to you to another registrant or to be managed by another registrar, all charges owing to us shall become immediately due and payable on the date of that transfer.

5.3 We may alter our fees from time to time. When we alter them we will send you notice of the alteration 30 days before the new fee takes effect.

5.4 Our usual fees are for domain registration and website and server hosting fees. We may also charge for other services provided by us. We will tell you before any additional charge is incurred.

5.5 Our prices are stated in Australian dollars and exclude GST.

6. Suspension And Refusal To Supply Services
If you do not pay our charges for a domain name registered to you we may:
• cancel registration of that domain name; or
• refuse to provide a service you request.

7. Cancellation of a Domain Name
If we are going to cancel the registration of a domain name registered to you as a result of you not paying our charges relating to that registration, we will give you fourteen days notice before we initiate action to cancel that domain name.

8. Exclusion of Liability
We exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of :

8.1 Applicable domain registries and any other entity we are in any business relationship with;

8.2 every officer, employee, contractor, agent of us or any entity in clause 8.1;

8.3 anyone else we get to perform our duties under any agreement you have with us.

None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not prevent you getting a court order requiring us to do anything we have agreed to do for you and does not limit any rights you may have under the Consumer Guarantees Act 1993.

9. Limitation of our Liability
We have excluded all other liability we or any of the persons specified in clause 8 may have to you. If any of those persons is ever liable to you and, for any reason, cannot rely on the exclusion of liability set out in clause 8 then this clause applies.
Where this clause applies, the maximum combined amount the persons specified above (together) will have to pay you and anyone else who uses the services we provide for you (together) is the amount of the last month's fee paid by you under this agreement.

10. Law and Jurisdiction Applying to this Agreement
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any of the services are provided or .nz Registrant Core Terms and Conditions Page 6 of 6 where you reside. This will be the case until this agreement is cancelled except to the extent clause 14 says otherwise.
To the extent legally permitted:

10.1 all our services are provided under Australian law;

10.2 any claim or dispute arising out of or in connection with this agreement must be instituted within 60 days from the date the relevant service was supplied to you;

10.3 except as otherwise stated, you may take action against us only in a Australian court;

10.4 where you or any registrant for whom you act supplies incorrect information regarding a domain name and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you.

11. Cancelling the Agreement
11.1 We may cancel or suspend this agreement by giving you one months notice if you do not meet your duties to us.
11.2 We may end the agreement for any other reason by giving you one month's notice.

12. More Than One Person
You are responsible for everybody who you permit to act for you as a registrant. We will take reasonable care to satisfy ourself that you have permitted those persons to act for you.

13. Each Clause Separately Binding
Each clause of the agreement you have with us is separately binding.
If for any reason we, you, or any of the persons specified in clause 8 cannot rely on any clause, all other clauses of it are binding.

14. Rights and Responsibilities that Continue
The cancelling of any agreement you have with us does not affect any rights and responsibilities, which are intended to continue or come into force afterwards. These include the rights and duties under 2, 4 - 10, 12 – 13, and this clause 14.