Domains4less Domain Names and Hosting

Secure Online Ordering

Terms and Conditions for the Supply of Services


Umbrellar Limited trading as Domains4Less "D4L".

1. Definitions

a) D4L includes its employees and directors.

b) The "Agreement" means Terms and Conditions and the details on the Application for an account.

c) The "Customer" means the person(s) or company identified as the customer on the application for an account.

d)"DNC" means the office of the Domain Name Commissioner.

e)"GDPR" means General Data Protection Regulation.

f) The "Service" means the computing and communication service, including but not limited to: web hosting, domain registration, server hosting and SSL certificates.

g) The "Users" refers to the Customer's employees, agents, affiliates and customers.

D4L retains the right to refuse service to anyone at any time.

2. Application and Variation of these Terms

These terms and conditions are the terms on which D4L provides the Service to the customers, modified only by any written variation between D4L and the Customers in any particular case. The terms so modified constitute the agreement in its entirety and supersede all prior agreements (excluding specific term contracts and contracts with Service Level Agreements.) D4L may modify these terms, the pricing structure for the Service (excluding term contracts) and the operation of the Service by notice to (the last email address provided to D4L by) the Customer.

The Customer is required to keep their contact details with D4L current.

3. Charges

Our prices are stated in Australian dollars and exclude GST.

The Service is a subscription service payable in advance. The Customer must pay for all services by the due date. A discount may be available when prepaying for multiple months and will be advertised when subscribing to the Service. If the Customer chooses to pay by credit card, the details the card will be stored and used for processing future payments (except in the case where a one-off payment is made by the Customer.) Upon request, the card will be removed from the D4L billing system.

Payments can be made by Cheque, Direct Credit, Visa, Mastercard, American Express and Diners. Direct Debit is available on some services. Cash will not be accepted as a payment method. The Customer must pay for all service data charges and other amounts incurred by the Customer or users or incurred as a result of any use of the Customer Password (whether authorised or not) in accordance with the billing option selected. In addition, the Customer may be liable for all charges and expenses incurred by D4L resulting from any security breach or attack or customer error that involves Customer hardware, software, or network configuration, including IP addresses.

4. Customer Costs

In addition the Customer must provide and pay for the installation and use of all equipment needed to access the Service at their own cost.

5. Payment of Accounts

Invoices are sent by email to the last email address provided to D4L by the Customer. It is the customer's responsibility to keep all contact details up-to-date.

a) Payment for all service is due upon the invoice due date. The Customer must pay all amounts billed in accordance with the billing option selected by the Customer. Any questions regarding the charges on an account must be addressed within 30 days of the billing date. Changes to the monthly account part way through a month are permitted with a $10 administration fee and a resetting of the billing date. Where a charge is in dispute the Customer may withhold the disputed portion whilst it is investigated but non-disputed charges may not be withheld.

b) No credit terms are given.

c) Accounts with an overdue balance may be suspended without further warning and a $10.00 suspension fee will automatically be applied to a suspended account more than 15 days overdue. Suspended accounts may not be altered or closed until full payment is received.

d) Suspended accounts may be sent to D4L's debt collection agency without further notice. Any expenses incurred in the recovery of debt, including but not limited to legal and debt collection costs, shall be payable by the Customer.

D4L will endeavour to notify by email where an account is overdue and facing suspension, however no responsibility is accepted for the successful receipt of email messages.

6. Security Deposit

D4L may require the payment of a security deposit before providing, or as a condition of continuing the Service, and may use the security deposit to meet any costs, loss or liability incurred by the Customer. When the Customer has fully performed his or her obligations, D4L shall return the outstanding balance of the security deposit, without interest.

7. Credit Checks Privacy Consent

The Customer consents to D4L obtaining credit reports and information containing personal information (as well as information concerning commercial credit worthiness and activities) for the purpose of assessment by D4L of an application for credit (whether commercial or personal) or for the purpose of the collection of payments that are overdue.

8. Privacy

D4L will not reveal, sell, or in any way divulge information about the Customer or the Internet usage of the Customer to any individual, business, marketing, or research group without prior consent of the customer or without legal warrant. Upon termination of your account, D4L will destroy any files or any service assigned to your account.

9. Publication at Customer's Risk

The Customer accepts responsibility for all information and material issued by the Customer over the Service, and indemnifies D4L against any liability in relation thereto. In particular the Customer undertakes that it shall not publish, distribute or issue any information that is illegal, including defamatory or copyrighted materials. The Customer also acknowledges that D4L does not vet or approve, and therefore does not accept any liability for any information or material available through any service. To the full extent permitted by law the Customer accesses and uses such information and material at his or her own risk.

10. Provision of Service

D4L endeavours to provide continuous uninterrupted service at all times; however the Service provided to the Customer is not fault-free and relies on factors outside the control of D4L. The Service is provided to the Customer at such times and means as D4L decides.

11. Exclusion of Liability

Except as provided in clause 12 D4L is not liable to the Customer or any other person for:

a) any cost, loss or liability (including loss of profit or other consequential damage) arising from D4L's supply or failure or delay in supplying Service including as a result of our own negligence.

b) the content, context, or confidentiality of any communications made using the Service. D4L does not provide support for third party software, including software downloaded from the Internet.

12. Limitation of Liability

Except as provided below, all terms, warranties, undertakings, inducements and representations, written or verbal, express or implied, relating to the provision of any Service or goods are excluded and D4L will not be liable for any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) in respect of any Service inclusive of any software material hosted or designed by D4L. However, D4L's liability for any breach of such implied term or warranty will be limited at D4L's option in accordance with this clause or in any way permitted by the legislation.


The Customer shall indemnify D4L against any loss (including any loss of profit) incurred by D4L as a result of any breach of the terms of any agreement with D4L including damages in respect of any period up to and including the date of actual termination (including termination under clause 16).

14. Indemnity

The Customer shall indemnify D4L against all claims, expenses, damages, loss of income or other liabilities arising directly or indirectly from using the Service.

15. Termination

Either party may terminate a non-fixed term agreement with written notice. Any balance owing on an account must be paid prior to closure. After reasonable notice is given D4L may terminate any agreement of the provision of any Service if:

a) the customer breaches any term of any agreement; or

b) D4L forms the opinion in good faith that the Customer is or may be insolvent.

All outstanding charges become immediately payable on giving of such notice and in no circumstances shall the Customer be entitled to any refund of payments made under this Agreement.

Upon the request of the Customer for termination or due to an D4L procedure, all customer data, email, back-ups and configurations will be deleted from our servers.

16. Refunds

a) Web Hosting services may be cancelled for a full refund by written notice within 14 days of sign-up.

b) Refunds after 14-days for early cancellation of web hosting will be paid less discounts applied for pre-payment.

c) No refunds can be provided for domain name registrations, renewals, transfers or SSL certificate services.

17. Suspension of Service

D4L may from time to time (without notice, for reasons other than non-payment, reasonable notice will be given when possible) suspend any Service or disconnect or deny the Customer access to any Service:

a) during any technical failure, modification or maintenance involved in the Service although D4L will endeavour to procure the resumption of the Services as reasonably practicable; or

b) if the Customer fails to comply with any agreement (including failure to pay charges due, having been notified of the overdue amount) until the breach (if capable of remedy) is remedied, or does, or allows to be done anything which in D4L's opinion may have the effect of jeopardising the operation of any service.

Not withstanding any suspension of any Service under this clause the Customer shall remain liable for all charges due through the period of suspension. An account that is suspended may not be altered or closed until full payment on any outstanding balance is received.

18. Information Received

Except as otherwise expressly permitted in writing, no person may reproduce, redistribute, retransmit, publish or otherwise transfer or exploit any information which they receive regarding the Service in any way which is to be used for purposes which are or could be competitive with the Service.

19. Assignment

The Customer cannot assign its rights under the agreement without the prior written consent of D4L. D4L may transfer our rights and responsibilities under this assignment to another party with 30 days' written notice to you.

20. Governing Law

This Agreement is governed by the laws of Australia and the parties submit to the jurisdiction of the Australian Courts.

21. Acceptable Use

Users of D4L are expected to adhere to all the policies of D4L, available in writing upon request.

The D4L servers may be used only for lawful purposes. Users may not use D4L's Network in order to transmit, distribute or store material (a) in violation of any applicable law, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or the privacy, publicity or other personal rights of others, or (c) that is obscene, threatening, abusive, hateful or otherwise defamatory.

Note: Pornography and sex-related merchandising are prohibited on all servers. This includes sites that may infer sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. In addition any site selling or promoting bulk email services is not allowed. Examples of non-acceptable content or links include: pirated software, hacker programs, warez sites, IRC bots and file archives (such as audio/video). We will be the sole arbiter as to what constitutes a violation of this provision.

22. Server Abuse

Any attempts to undermine or cause harm to a server is strictly prohibited.

23. Scripts

Customers are free to use any CGI/PHP/ASP (not an exhaustive list) Scripts provided with their account or add any additional ones they require. Any scripts deemed to be adversely affecting the server performance or the network integrity may be shut down without prior notice. Script sharing with Domains not hosted by D4L is not allowed.

23. (a) Scripts that are adversely affecting server performance may be stopped, reset or fixed by D4L staff at cost to the customer as an alternative to shutting down a web site. Labour will be charged up to $100 without prior authorization at D4Ls discretion where it is deemed to be the less harmful option to the customer (e.g. shutting down a site late evening, where the customer may not be aware of the problem until the following day).

24. Background Running Programs

Background Daemons in general are prohibited. Virtual Private Servers (VPS) accounts are not prohibited from running Background Daemons.

25. Spam

D4L's servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames or mail bombs. Your Domain may not be referenced as originator, intermediary, or reply-to address in any of the above. We consider spam to include any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your Domain.

We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy.

As such, any violation will result in immediate deactivation of services without refund.

26. Client Content, Back-ups and Data Loss

D4L performs backups of Shared Hosting (Standard Hosting and Reseller Plans) content on a daily basis. D4L makes every effort to ensure that these back-ups are valid. D4L assumes no liability for any information published to any server including all customer web site content, related files, backup files, databases or mail belonging to any customer hosted at D4L. Back-up arrangements for client content for any frequency other than the standard backup frequency must be made by written contract and acceptance by D4L and any such contract will be subject to premium monthly charges. D4L does not back-up up any dedicated, co-located or Virtual Private Server ("VPS") without a written contract to do so and D4L assumes no responsibility for any content published to or stored on any dedicated server, co-located server or VPS. These servers are leased and maintained by the Customer and because the Customer has full control over all aspects of these servers, D4L assumes no liability in the operation or reliability of these servers other than hardware failure.

D4L assumes no liability for lost content if a hardware or system failure occurs and data maintained on the affected servers cannot be recovered from the most recent backups. Access to your own customer content is provided to the Customer at any time. It is the sole responsibility of the account owner to ensure that they maintain their own backup copy of any materials placed on D4L Servers, or of any database maintained on any server operated by D4L in the event D4L is unable to restore customer content from backup.


27. Resale of Services

Any Customer reselling D4L's Service agrees that:

a) there is no direct relationship between D4L and the Customer's Users;

b) the Customer will not refer their Users to D4L for support;

c) the Customer will ensure its Users understand who to contact for User support;

d) this agreement otherwise also applies to the Customer's Users.

28. IP Addresses

D4L maintains control and any ownership of any and all IP numbers and addresses that may be assigned to the Customer and reserves the right to change or remove any and all IP numbers and addresses.

28. Notices

All notices under this agreement shall be given to the last known e-mail address of the Customer, either the address on the Application or as advised by the Customer to D4L at any time after the Customer enters into this agreement. The Customer shall ensure that it keeps D4L informed of the current and active e-mail address of the Customer.



• Umbrellar Limited trading as Domains4Less ("D4L") is an authorised .nz registrar and offers domain name registration services to the public through its connection with Internet New Zealand (“Internet NZ”, “Registry”).

• The Registrant has requested D4Lto provide services to him/her/it and F4L has agreed to do so on the terms and conditions set out in this Agreement.



For the purposes of this Agreement the following words have the following meanings assigned to them:

"Customer", "You" and "Your" means the Registrant.

"DNC" means the office of the Domain Name Commissioner.

“GDPR” means General Data Protection Regulation.

"Privacy Policy" means the privacy policy from time to time adopted and followed by D4L and posted on its official website.

"Services" means the provision of domain name registration and registrar services by D4L.

"Us", "We" and "Our" means Umbrellar Limited trading as D4L ("D4L").


We agree that upon complying fully with your obligations under this Agreement (including without limitation making payment of all fees in full) we will:

2.1 Comply with all .nz policies promulgated by any lawful authority from time to time and all statements of roles and responsibilities and accurately represent all of these to you.

2.2 Disclose accurately and completely all our terms and conditions associated with your use of our services to register and maintain a domain name sought to be used by you, including price and billing information.

2.3 Comply with your lawful directions in a diligent and timely manner regarding your .nz domain name (for example, registration, cancellation, amendment, deletion and associated technical support and billing) PROVIDED HOWEVER our accepting your instruction does not provide any guarantee that the domain name(s) sought to be registered is available or will be able to be secured for you.

2.4 Process any new .nz domain name registrations with the registry within one (1) hour from the time we receive all the information required to complete a registration if it is within our advertised business hours and otherwise within one (1) hour.

2.5 Notify you of the registration of your domain name(s), including the details of: the domain name, your contact details, our contact details, the registration period, the unique authentication ID for your domain name and your obligations as a registrant.

2.6 Arrange for correction of any error in the information in the register about any domain name registered to you when requested.

2.7 Provide to you, or to someone we reasonably believe to be acting on your behalf, the unique authentication ID for your domain name when requested and for no charge.

2.8 Use your personal information only as authorised by you.

2.9 Take all reasonable steps to safeguard and protect all information about you stored in our databases and system(s).

2.10 Comply with any order of any authority having jurisdiction regarding any domain name registered to you.

2.11 Use our best endeavours to deal with any complaints you may have about the services we provide for you.

2.12 Comply with our Privacy Policy.

2.13 Accept (in our sole discretion) cancellations of domain name registrations within five days of initial registration and provide a refund of the payment made by you for registration excluding an NZ$5 administration fee.


You agree that you will:

3.1 Comply with the .nz policies promulgated by any lawful authority from time to time and all statements of roles and responsibilities issues by the DNC. You agree that you have read and understood all .nz current policies and statements posted at the official website of the DNC.

3.2 Make sure all information you gave us is accurate and complete, keep us informed of changes to any information you give us and in particular update and maintain using the interface provided at D4L's official website, and that you have the authority to enter into this agreement. We will not be liable to you for anything in any way should your contact or other details not be kept accurate or up to date.

3.3 Keep the unique authentication ID for your domain name and any other security information that we give to you confidential, safe and secure.

3.4 Satisfy yourself that your use of a domain name will not infringe anybody's intellectual property rights and protect us, and everybody we are in any business relationship with to provide services to you, from any such claim.

3.5 Ensure that you only use our services for a lawful purpose.

3.6 Ensure that the use of any domain name registered to you does not interfere with other users of the Internet.

3.7 Ensure that any order of any authority having jurisdiction regarding any domain name registered to you to is complied with.

3.8 Protect and fully indemnify us, and everybody we have a business relationship with, against any legal action taken against us because of the receipt or use of our services by you or someone you are responsible for, including reliance by us or anybody we have a business relationship with, on information supplied by you.

Duties of Other Persons

3.9 You are responsible for everyone who uses a domain name registered to you to ensure they also meet the above duties.


When a domain name in the .nz domain name space is registered to you, or in your name as directed by you, you agree:

4.1 Operation of the .nz domain name space requires the collection of information, including some personal information, from you. In order to have a domain name registered in your name, this information must be entered into the register (see clause 5 below for more details regarding the register).

When a domain name in the .nz domain name space is registered to you, or in your name as directed by you, you agree:

4.2 By entering into this agreement, you consent to providing us with the following personal information (“personal information”):

• name;

• email;

• address;

• country;

• phone number.

4.3 While you have the right to withdraw your consent to providing us with your personal information, without this personal information we cannot perform our obligations under this agreement (including registering and maintaining a domain name for you) because:

i) the personal information is necessary in order for your domain name to be recorded on the .nz register;

ii) we need to be able to contact you in relation to the administration of the domain name; and

iii) we are required by .nz policies to collect your personal information;

4.4 If you decide to transfer management of your domain name to another registrar, or if your domain name is cancelled, or if this agreement ends for any other reason, we will continue to store your personal information for a period of not less than 6 years for limitation and tax administration purposes.

4.5 You further agree that:

i) the domain name is registered in your name only because no other person has it according to the records of the register; and

ii) neither we nor anybody else is representing anything else to anybody regarding that domain name. The entry of a domain name in the Query Service shall not be taken as evidence of anything other than such registration; and

iii) you protect us and everybody we have a business relationship with to provide services to you, from any claim arising out of the domain name being registered in your name or as you direct.

4.6 The domain name is registered in your name only because no other person has it according to the records of the register; and

4.7 Neither we nor anybody else is representing anything else to anybody regarding the domain name. The entry of a domain name in the "query service" database shall not be taken as evidence of anything other than such registration; and

4.8 That you protect and fully indemnify us and everybody we have a business relationship with to provide services to you, from any claim arising out of the domain name being registered in your name or as you direct.

4.9 The registrant email contact given by you for your domain name(s) will be notified by email more than fourteen (14) days prior to the renewal date for the name(s). It is your responsibility to maintain a correct email contact address. We will process your renewal only if payment is received in full on or prior to the renewal date. If payment has not been received in full we will not take any action to renew the domain name(s) and shall not be obliged to notify you of this. We will not be responsible for any losses, costs, expenses or damages resulting from the lapsing of the domain name(s) in these circumstances.


5.1 The register is the authoritative database of .nz domain names and the details shown in the register is treated as the correct record. The register is operated by the registry branch of InternetNZ (“registry”).

5.2 In order to have a domain name, it is necessary that the registry store your personal information on the register.

5.3 When a domain name is no longer registered in your name, the registry will continue to store your personal information (“historical personal information”). Historical personal information may only be disclosed where authorised or required by New Zealand law.

5.4 To the extent GDPR applies, EU registrants have the right to object to the registry storing historical personal information and/or disclosing it as authorised or required by New Zealand law.

5.5 Despite clause 5.4, pursuant to Article 21 of GDPR, the registry maintains that it has compelling legitimate grounds for storing an historical auditable record of all domain names and disclosing historical personal information as authorised or required by New Zealand law. This is because without carrying out these functions, the integrity and operation of the register would be significantly undermined.

6. DNC

6.1 DNC is the entity which regulates the .nz domain name market space.

6.2 DNC provides a domain name registration data query service (“Query Service”) (see section 21 of .nz Operations and Procedures policy for further details). Through the Query Service, the public is able to access the register with respect to a particular domain name from DNCL’s website. Subject to the Individual Registrant Privacy Option (“IRPO”) referred to in clause 6.7 below, in response to a Query, registrants’ personal information will be available (along with the domain name, its commencement and expiry dates and addresses/details of the name servers for it, and our name).

6.3 When a name is cancelled it holds a pending release status. During the pending release period of 90 days from date of cancellation, a registrar may fully re-instate the domain name for the registrant, so that it becomes active again. This means that your personal information remains viewable on the Query Service for that 90 day period. Following the 90 day period when your name is released, your personal information will no longer be disclosed on the Query Service.

6.4 To the extent GDPR applies, EU registrants have the right to object to their personal information being made available through the Query Service. However, pursuant to Article 21 of GDPR, DNC maintains that it has compelling legitimate grounds for disclosing the personal information on the Query Service. This is because without the Query Service, the integrity of the .nz domain name space would be significantly undermined.

6.5 For the avoidance of doubt, by entering into this agreement, you hereby give consent to your personal information being made available on the Query Service.

6.6 To the extent GDPR applies, EU registrants have the right to withdraw their consent under clause 6.5. However, any withdrawal of consent is without prejudice to DNC’s position that it has a legitimate interest in disclosing the personal information on the Query Service.

6.7 The IRPO is an optional feature available for individuals who are not using the domain name it is applied to in significant trade. If you are eligible and choose to use IRPO, your telephone number and contact address information will not be disclosed on the Query Service (“Withheld Data”). If you use your domain name for significant trade purposes you will not be eligible for the IRPO (see section 8 of .nz Operations and Procedures policy for further details).

6.8 Despite clause 6.7, Withheld Data may be released in the following circumstances:

• Where applications are made by any person, entity or organisation who have established a legitimate need for the Withheld Data (see sections 22.2-22.22 of .nz Operations and Procedures policy);

• Where disclosure is ordered by a court of competent jurisdiction or is required by any other order with the force of law (see sections 22.23-22.24 of .nz Operations and Procedures policy);

• Where an entity has a Memorandum of Understanding with DNC, such that the entity has automatic access, or alternatively streamlined access, to the Withheld Data (see sections 22.25 to 22.40 of .nz Operations and Procedures policy).

6.9 To the extent that GDPR applies, EU registrants, who are eligible for the IRPO, have the right to object to Withheld Data being disclosed in the circumstances described in clause 6.8. However, pursuant to Article 21 of GDPR, DNC maintains that, based on the Privacy Act 1993 (or any substitute enactment) (and in particular Principle 11) it has compelling legitimate grounds to disclose Withheld Data on these circumstances.


7.1 You agree to pay in advance for the services we provide for you at such rate as may from time to time be charged by us. Payment can only be accepted where made by Visa, MasterCard or American Express credit card, direct credit, cheque or cash.

7.2 Current fees for services are set out on our website at

7.3 If you transfer a domain name registered to you to another registrant or to be managed by another registrar, all charges owing to us shall become immediately due and payable on the date of that transfer.

7.4 We may alter our fees from time to time. When we alter them we will send you notice of the alteration 30 days before the new fee takes effect.

7.5 Our usual domain name fees are for registration and renewal of domain name licenses and the provision of Domain Name Server (DNS) services. Support is also included to the extent that it is noted on this website on the support page. We may also charge for other products and services provided by us if you chose to add these. We will tell you before any additional charge is incurred via our purchase invoices and any quotes/orders ahead of you agreeing to procure these services.

7.6 Our prices are stated in New Zealand dollars and do not include GST.

7.7 You agree that unless we accept a cancellation under clause 2.13 above, all payments made by you are non-refundable whether in whole or in part once our services have been provided irrespective of what might subsequently happen to your domain name (i.e. suspension, cancellation or transfer of the name to another registrar or registrant).

7.8 In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) or other non-payment by you in connection with your payment of the registration, renewal or registrar transfer fee, you acknowledge and agree that the domain name shall be cancelled at the Registry. We will reinstate any such registration solely at our discretion and subject to our receipt of the applicable registration, renewal or transfer fee and our reinstatement fee, currently set at NZ$50.00.

7.9 If we are forced to hand your account over to our debt collection agency for collection you will be liable for these collection costs.


8.1 If you do not pay our charges for a domain name registered to you we may:

8.1.1 Cancel registration of that domain name; or

8.1.2 Refuse to provide a service you request.

8.2 If a claim is made or threatened against us by any third party, we may immediately cancel or suspend registration or refuse any request for service unless in our sole discretion we are satisfied that the claim is wholly without merit or you provide us with sufficient security (in our discretion) to protect and indemnify us against that claim. Any cancellation, supervision or refusal by us under this clause does not give you any right to claim damages compensation or any losses of any nature from us.


If we are going to cancel the registration of a domain name registered to you as a result of you not paying our charges relating to that registration or for any breach of this Agreement or any other applicable policies or terms and conditions, we will give you fourteen days notice before we cancel that domain name.


We exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of:

10.1 InternetNZ, the registry and any other entity we are in any business relationship with;

10.2 Every officer, employee, contractor, agent of us or any entity in clause 10.1;

10.3 Anyone else we get to perform our duties under any agreement you have with us.

None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us.

This exclusion applies whatever you are claiming for and in whatever way liability might arise.

This exclusion does not prevent you getting a court order requiring us to do anything we have agreed to do for you and does not limit any rights you may have (if any) under the Consumer Guarantees Act 1993.

To the extent that you are using our services for a business or business purposes you agree that the Consumer Guarantees Act 1993 does not apply.


We have excluded all other liability we or any of the persons specified in clause 10 may have to you. If any of those persons is ever liable to you and, for any reason, cannot rely on the exclusion of liability set out in clause 10 then this clause applies.

Where this clause applies, the maximum combined amount the persons specified above (together) will have to pay you and anyone else who uses the services we provide for you (together) is the amount of the last month's fee paid by you under this Agreement.


Unless we otherwise agree in writing, this Agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any of the services are provided or where you reside. This will be the case until this agreement is cancelled except to the extent clause 16 says otherwise.

To that extent legally permitted:

12.1 All our services are provided under New Zealand law;

12.2 Any claim or dispute arising out of or in connection with this agreement must be instituted within 60 days from the date the relevant service was supplied to you;

12.3 Except as otherwise stated, you may take action against us only in New Zealand court;

12.4 Where you or any registrant for whom you act supplies incorrect information regarding a domain name and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you.


13.1 We may cancel or suspend this agreement by giving you one months notice if you do not meet your duties to us except in the event that we take action under clause 8 or 9.

13.2 We may end the agreement for any other reason by giving you one month's notice.


You are responsible for everybody who you permit to act for you as a registrant. We will take reasonable care to satisfy our self that you have permitted those persons to act for you.


Each clause of the Agreement you have with us is separately binding.

If for any reason we, you, or any of the persons specified in clause 8 cannot rely on any clause, all other clauses of it are binding.


The cancelling of any Agreement you have with us does not affect any rights and responsibilities, which are intended to continue or come into force afterwards. These include the rights and duties under 3, 6 - 12, 14 - 15, and this clause 16.


17.1 Registrants who are individuals are able to elect a privacy option (if this option is elected, and the Registrant is eligible, the only contact information displayed in the results returned from a Query (refer Section 22) is the name, email and country. Detailed address and phone information will be withheld (“Withheld Data”) and not be displayed.

17.2 Registrants are able to elect the privacy option at the time of registering the domain name or at any later time. Registrants are able to change their selection at any time through their Registrar.

17.3 To be eligible for the privacy option, Registrants must be

17.3.1 Natural person (“individuals”) and

17.3.2 Not using the domain name to any significant extent in “Trade” as that term is defined and used in the Fair Trading Act 1986.

This agreement was last updated 25 May 2018.